jobber

candidat

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com.

We are now looking for an IT Support Officer with French:

Responsibilities

 Answer producers, customers and staff inquiries on IT system (via phone, e-mail)
 Configure users with specific access rights and communicate login information upon request
 Keep updated the users login information
 IT infrastructure/applications monitoring; make follow-up with service providers until everything is up and running
 Keep the staff updated on any applications changes and/or patches
 Keep the management team informed on issue solving progress
 Provide various reports (E.g. regarding voice system usage) accurately and on a regular basis
 Participate actively on new application testing when requested
 Maintain Technical Assistance procedures
 Coordinate incident management process

Requirements:

 1-2 years working experience in IT field (IT support / IT Helpdesk is a big plus)
 Customer service skills
 Good knowledge of Microsoft Office (Excel, Word, Power Point)
 Basic knowledge of MS Access is considered a big plus
 Good knowledge of English language
 Fluent in French
 Ability to remain calm and efficient under stress
 Ability to work on different problems simultaneously
 Organization & administration skills
 Communication & interpersonal skills

Please send your resume at romania.careers@accenture.com