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Customer Account Administrator SPANISH Speaker

Full-time  la Hewlett Packard în Bucureşti

Acest job a fost publicat acum peste 40 de zile și e posibil să nu mai fie actual...

HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.

Responsibilities

* Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners * Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered * Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials * Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures * Sometimes needs to take over lead functions for customer projects from an admin point of view * Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management * Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions * Assures correct handling of support contracts within the HPS systems * Acts as entry point for C&C, delivery issues, finance, CRS * Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams * Initiate and attend interdisciplinary meetings

Qualifications

* Fluent in English and Spanish (written and spoken) * Previous working experience in a customer facing environment would be considered a plus * Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, Internet Explorer) * Excellent communication skills and customer oriented thinking * Good knowledge in business administration * Strong team player

HP invites you to apply on www.hp.com/go/jobs


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Publicat la 20-05-2009
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