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Knowledge Manager - Iasi
la
VON Consulting
în Iaşi
VON Consulting is looking for suitable candidates for the Knowledge Manager position, Iasi based. Our client offers a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Job Description:
The main responsibilities of the Knowledge Manager are:
Ensuring knowledge is created, authenticated and approved in accordance with the knowledge management process.
Management of existing and new knowledge documents.
Promotion of training of the knowledge management tool.
Monthly reporting of the knowledge management tool.
Providing accuracy and consistency of knowledge.
Building and maintaining effective working relationships with Customers Knowledge Managers.
Developing and maintaining an understanding of the Customers’ service requirements.
Maintaining up to date Knowledge Management work instructions and procedures.
Assisting in the development of Knowledge Managers within the Service Centre.
Person Profile:
Experience – Essential
Excellent French written and oral skills.
Good English skills
Service Centre or Customer Service environment experience.
Experience within Knowledge Management an advantage.
Very good IT Knowledge.
Experience – Desirable
University degree preferred.
Personal Qualities:
Good communication skills.
The ability to use initiative, whilst working on their own with minimum supervision is essential.
Administration skills.
Team player with the ability to build relationships with both colleagues and external clients.
Send your applications to catrinel.meicu@vonconsulting.ro
For more details you can contact us at: +40 72 832 8169
Job Description:
The main responsibilities of the Knowledge Manager are:
Ensuring knowledge is created, authenticated and approved in accordance with the knowledge management process.
Management of existing and new knowledge documents.
Promotion of training of the knowledge management tool.
Monthly reporting of the knowledge management tool.
Providing accuracy and consistency of knowledge.
Building and maintaining effective working relationships with Customers Knowledge Managers.
Developing and maintaining an understanding of the Customers’ service requirements.
Maintaining up to date Knowledge Management work instructions and procedures.
Assisting in the development of Knowledge Managers within the Service Centre.
Person Profile:
Experience – Essential
Excellent French written and oral skills.
Good English skills
Service Centre or Customer Service environment experience.
Experience within Knowledge Management an advantage.
Very good IT Knowledge.
Experience – Desirable
University degree preferred.
Personal Qualities:
Good communication skills.
The ability to use initiative, whilst working on their own with minimum supervision is essential.
Administration skills.
Team player with the ability to build relationships with both colleagues and external clients.
Send your applications to catrinel.meicu@vonconsulting.ro
For more details you can contact us at: +40 72 832 8169
Publicat la 14-07-2009
Vizualizări: 707
Vizualizări: 707
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