1
candidat
Service Desk Technician
la
Ericsson GDSC
în Bucureşti
Acest job a fost publicat acum peste 40 de zile și e posibil să nu mai fie actual...
Service Desk Technician is responsible for handling from reception until losure of the Trouble Tickets and Service Requests from Customer and assure the time restoration within SLA:
· Working with the application for trouble ticket management
· Correctly assign incidents to the right group, following processes and procedures
· Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
· Produces documentation and solves defined problems, log and solve standard problems, interacts with other FO Engineers or Technicians, customer technical staff and other groups within Service Delivery organization.
· Registration and transfer of non technical issues to Delivery Manager: Service Desk Technician shall also forward questions or requests for quotations regarding not contracted services to the Ericsson Delivery Management (EDM)
· Provide phone communication and written communication skills at a standard level and fluent in English
· Willing to learn as she/he progresses in her/his position and as she/he is faced with new questions and situations
· Expected to stay abreast of current news, system information, changes and updates relevant to our user community
· Broad telecom and IT knowledge.
· Work independently and within team to keep the competence and skills up to date
· Work on shift 24x7
· Work in an international environment, with customers and suppliers
Requirements:
Upper secondary school within relevant area and 1 year experience in Technical Support area within the Telecom or similar industry.
Understanding of 2G-3G telecom networks, network elements and telecom services
Dutch - advanced
Aptitude for quickly learning technical and procedural topics
· Working with the application for trouble ticket management
· Correctly assign incidents to the right group, following processes and procedures
· Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
· Produces documentation and solves defined problems, log and solve standard problems, interacts with other FO Engineers or Technicians, customer technical staff and other groups within Service Delivery organization.
· Registration and transfer of non technical issues to Delivery Manager: Service Desk Technician shall also forward questions or requests for quotations regarding not contracted services to the Ericsson Delivery Management (EDM)
· Provide phone communication and written communication skills at a standard level and fluent in English
· Willing to learn as she/he progresses in her/his position and as she/he is faced with new questions and situations
· Expected to stay abreast of current news, system information, changes and updates relevant to our user community
· Broad telecom and IT knowledge.
· Work independently and within team to keep the competence and skills up to date
· Work on shift 24x7
· Work in an international environment, with customers and suppliers
Requirements:
Upper secondary school within relevant area and 1 year experience in Technical Support area within the Telecom or similar industry.
Understanding of 2G-3G telecom networks, network elements and telecom services
Dutch - advanced
Aptitude for quickly learning technical and procedural topics
Publicat la 11-09-2009
Vizualizări: 978
Vizualizări: 978
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