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Ecora Software provides configuration audit and analytics solutions to customers worldwide, ensuring their IT infrastructures remain operationally effective, secure and compliant. As a crucial element integrated into an overall Business Service Management (BSM) strategy, Ecora is the market leader in transforming enterprise-wide configuration data into clear, actionable reports for regulatory compliance and enabling IT best practices. The Company’s flagship solution, Auditor Professional™, provides immediate value with its agentless architecture matched with rich report templates and pre-defined policies providing the foundation for effective change and configuration management. Ecora Software ensures that you are prepared for any IT audit before the auditor arrives, taking the cost and complexity out of compliance audits and enabling IT best practices for more than 800 worldwide customers across a wide range of industries, including many of the Fortune 1000

Ecora Software is looking for experienced Microsoft Windows administrators to join our Technical Support Team, no experience with our software being required.

Requirements:

Must Have:

• Odesk Account as all our payments are done through Odesk (make sure you have a hourly rate set because that’s our point of decision regarding the financial discussion)
• Strong MS Windows 2000, XP, 2k3, 2k8 Experience
• Strong Active Direcotry 2003/2008 skills
• Familiar with MS SQL 2000/2005 and MS Exchange Administration
• Familiar with TCP/IP
• Familiar with overall MS technologies
• Intermediate Linux/Cisco knowledge
• Strong English skills (spoken/written/reading)
• Willing to work during EST Business hours (8-17) (15-24 GMT+2 time)
• Fast internet connection: at least 2Mbps upload/2 Mbps download speed required (If your ISP is Clicknet please do not apply)
• Must use Google Talk and Skype for communication
• Noise cancellation Headset/Microphone
• Excellent problem solver and team player

Nice to Have(not mandatory):

• Perfect English/US accent
• Experienced working as Customer Support Specialist
• Linux, Cisco, ITSM knowledge/experience
• Experience with SalesForce
• Experience with Vmware ESX Server and Labmanager

What we offer:

• You have the freedom to work from home as our company uses virtual offices
• VOIP account
• Competitive payments through Odesk, checks are sent out every week (see Odesk payment policy)
• A very nice team environment
• Opportunity to work with famous customers like HBO, Siemens, Red Cross, Hilton Hotels

Please email your Odesk profile link to support@ecora.com with the Subject Ecora Support — Your Name