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candidați
Remote Software Support Specialist
la
Incrys
în Bucureşti
Acest job a fost publicat acum peste 40 de zile și e posibil să nu mai fie actual...
Software Support Specialists are required to deliver Remote Technical Software Support Services in client national language:
-Providing remote technical software support for Tivoli Network Management applications to clients;
-Interacting with client and company functions consistently until problem solution;
-Analyzing problems/situations, understanding problem impact on client business;
-Applying problem solving techniques;
-Responding to client queries, providing timely resolutions to client issues
-Maintaining highest client satisfaction;
-Maintaining positive client relationships even in severe and pressurized situations;
-Performing problem management and end-to-end problem ownership;
-Logging all related activities for each customer query and handling client data securely;
-Employing company's standard support delivery methodologies and tools;
-Performing in international software support delivery processes and environments.
-Providing remote technical software support for Tivoli Network Management applications to clients;
-Interacting with client and company functions consistently until problem solution;
-Analyzing problems/situations, understanding problem impact on client business;
-Applying problem solving techniques;
-Responding to client queries, providing timely resolutions to client issues
-Maintaining highest client satisfaction;
-Maintaining positive client relationships even in severe and pressurized situations;
-Performing problem management and end-to-end problem ownership;
-Logging all related activities for each customer query and handling client data securely;
-Employing company's standard support delivery methodologies and tools;
-Performing in international software support delivery processes and environments.
Publicat la 20-07-2011
Vizualizări: 721
Vizualizări: 721