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[Full-time] SENIOR CUSTOMER SUPPORT ANALYST GERMAN la Sales Consulting

2012-01-31 12:53:06

Localitate: Cluj-Napoca
URL: http://www.salesconsulting.ro

Descriere:

Our client is an US based global manufacturing organization, employing over 133,000 people worldwide with a turnover of over $21 billion in 2010, with more than 20 years of experience in Sales, Engineering and Manufacturing in Central & Eastern Europe.

Duties & Responsibilities:

• Trouble shooting and resolving Customer issues initiated through the phone queue system while providing excellent customer service
• Trouble shooting Customer issues initiated through the electronic submission system while providing excellent customer service
• Provide assistance to Sales/Field Agents on technical issues relating to Avocent product
• Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines
• Research technologies online in search engines, Vendor sites, User forums as well as the knowledge management system
• Understands the customer’s business impact and acts accordingly
• Positions workarounds with customer in a manner that helps them understand why the workaround is viable and helps achieve the desired business outcome.
• Recognizes when a customer will run into issues unrelated to current incident within assigned components (e.g. patches, configuration issues, etc.)
• On escalated issues the Analyst follows up regularly with whomever the issue has been escalated to
• Listens to the customer and asks related follow-up questions
• Takes ownership of responsibilities beyond the minimum expectations
• Embraces change as a business necessity
• Gathers information well to fully understand and diagnose issues which customers report in a confusing or incomplete manner.
• Identifies workarounds for new less complex problems
• *Additional Competencies required (100% of Associate column in Career Ladder and 75% of Senior column in Career Ladder)

Knowledge & Skill Requirements:

• Strong customer service skills
• Able to work under pressure in a fast paced environment
• Extensive telephone and email interactions with customers.
• Excellent verbal and written communication.
• Advanced trouble shooting skills

LANGUAGE:

• Bi-lingual in English/German

SALES CONSULTING is a human resources company with national coverage on three main domains: recruitment, personnel leasing and assessment centers.

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[Full-time] Customer Service Advisor with Bulgarian & English la SC CAPGEMINI SERVICES ROMANIA SRL

2012-01-18 14:16:32

Localitate: Iaşi
URL: http://www.capgemini.com

Descriere:

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company – with over 100,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services.

For the Iasi, Romania Office, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:

CUSTOMER SERVICE ADVISOR
Bulgarian and English

POSITION PURPOSE AND SCOPE OF WORK:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
• Proactive flagging incidents where no knowledge solution was found;
• Meeting or exceeding the level of Service when responding to all incoming incidents;
• Accurate and timely hand off to other resolving teams.
Personal Qualities:
• Excellent Bulgarian language skills both verbal and written.
• Good English language skills both verbal and written.
• Professional telephone manner.
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
• Basic technical support experience an advantage but not necessary.
• Flexible, well-motivated team player, ability to work under pressure.
Educational Requirements:
• University level preferred.
Work pattern: we will confirm the working hours before the hiring process.

To apply, please create an account on: http://www.ro.capgemini.com/en/careers/iasi/
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

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[Full-time] BUSINESS SOLUTIONS CONSULTANT-IT la Human Capital Consulting S.R.L.

2012-01-13 16:25:21

Localitate: Bucureşti

Descriere:
Job description: – Analyse and respond to tenders, pre-qualifications, Request for Information and similar documents – Production of bid-related information in the form of reports and ad-hoc presentation material – Creation of tender and bid documentation – Technical pre-sales activities (presentations, demo, proof-of-concepts). – Builds technical proposals, specifications and solution design – Networking with company’s potential clients and partners

Requirements : – Technical University graduate – Experience in a similar role, producing tender documents / bid writing and management in the web applications/development sector – Excellent organizational skills with ability to prioritize, meet deadlines and multi-task; – A high level of written English and grammar; – Excellent document design, layout and production skills; – Good interpersonal skills; – Be imaginative and creative – Have an eye for detail and meticulous proof-reading skills – Experience of reviewing, writing, editing, and producing documents – Keep all company tender and sales documentation accurate and available to all – Excellent verbal and written communication skills

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[Full-time] Inginer departament tehnic la SC PROBEL INSTAL SRL

2012-01-09 13:18:14

Localitate: Bucureşti
URL: http://www.probel.ro

Descriere:

Descriere post:
Alegerea solutiilor si intocmirea ofertelor comerciale pentru instalatii sanitare, termice, cu panouri solare, pompe de caldura, incalzire prin pardoseala.
Coordonarea derularii contractelor incheiate.

Cerinte post:
Absolent facultatea de instalatii
Experienta relevanta in domeniul instalatiilor
Cunoasterea in amanunt a pietei instalatiilor
Operare PC: Office, Internet, Autocad
Carnet de conducere

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[Part-time] Internship Formator PC la Asociatia Acces pentru Toti

2011-12-15 10:41:52

Localitate: Bucureşti

Descriere:

- Formarea competentelor persoanelor cu dizabilitati de utilizare a echipamentelor IT si periferice – Formarea deprinderilor si cunostintelor de operare Microsoft Office – Formarea abilitatilor de utilizarea a browserelor de internet, e-mail, site-uri de socializare etc. – Dezvoltarea abilitatilor de self-marketing prin cautarea, identificarea, realizarea si aplicarea on-line a propriilor candidaturi pe site-urile de promovare a locurilor de munca.

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[Full-time] Support Agent & Technical Writer la XWiki

2011-10-26 19:54:29

Localitate: Iaşi
URL: http://www.xwiki.com

Descriere:

About the position

Integrated with the Support team, you will be working on several aspects of the support services in the objective of filling in the following missions:

Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
Report development status to our clients
Report issues to the development teams
Report or dispatch tasks on complex issues
Continuously have a general understanding of the XWiki product and the client environments
Write technical documentation regarding common issues and procedures, both in French and in English

Technical requirements

You have basic programming skills and basic database knowledge
You’re familiar with web technologies (HTML, XML, Javascript, CSS, HTTP)
You’re aware of web server configuration (Apache Web server, Servlet containers)
You know or can learn how to use JIRA (or a similar bug-tracking tool)
You’re aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)
You’re fluent in French and can write short and detailed descriptions of how our features work

Other expected skills

Your verbal and written English skills allow a fluent communication with the international team
You’re self motivated and eager to learn fast about pretty much anything we throw at you
You know how to deliver on time – but you’re not afraid to tell your manager when you’re running late

Benefits

This position can be either part time (30 hours per week), either full time (40 hours per week)
XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.

Apply for this position

If you are interested in this job position, or for more information about it, please contact us at jobs@xwiki.com.

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[Full-time] IT Service Desk la SALES CONSULTING

2011-10-20 08:25:50

Localitate: Cluj-Napoca
URL: http://www.salesconsulting.ro

Descriere:

SALES CONSULTING, a human resources company with more than 10 years experience in this field, is structured on 3 main domains/directions of activities: personnel recruitment and selection, assessment and personnel leasing (www.salesconsulting.ro).

Our client, leader in the office furniture market and office space planning, helps companies and their employees to work more effectively and comfortably. For a new opening in Cluj – Napoca – a Business Center – we are recruiting the first employees.

Requirements:

- 2 years technical degree in computer science minimum (School leaving certificate +2) – 1-2 years work experience appreciated. – Customer-oriented skills (ability to listen), sense of service – Good -interpersonal skills with internal and external customers. – Analytical skills (Ability to analyze and synthesize), capacity for teamwork (team spirit), manages time and workload effectively. – German or French – advanced level

Responsibilities:

- Welcome, analyze and record each incident, request or change request within the call tracking system – Allocate the accurate priority code in accordance with the agreed priority table for the service and agreed with the User – Investigate and diagnose incidents, requests or change requests, and attempt to resolve them using the Knowledge Solutions available within the Knowledge Base. – In accordance with the Service Levels, resolve incidents, requests or change requests either over the telephone or via the use of remote support tools as soon as these incidents, requests or change requests belong to the area of competency and responsibility of the Service-Desk. – In accordance with the Service Levels, when these incidents, requests or change requests do not belong to the area of competency and responsibility of the Service-Desk, refer to a Supplier Solution Team, a Customer Solution Team or a 3rd Party for resolution (Level two teams) – When allocating incidents, requests or change requests to level two teams, inform them that the incident, request or change request has been allocated to them and ensure ownership of resolution is clear. In cases of disputed ownership, escalate to the Service-Desk manager for agreement. – Update the incidents, requests and change requests in the call tracking system of company in a timely manner, giving details of progress to resolution. – Ensure the User gets updated about the evolution and the closure of his incident, request or change request, both via telephone, call or e-mail and in line with agreed service levels (response targets and resolution targets). – Manage major incidents accordingly to the relevant procedures.

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[Full-time] Customer Care & Relations Specialist la Machteam Soft

2011-10-17 15:56:53

Localitate: Bucureşti
URL: http://www.machteamsoft.ro

Descriere:

CANDIDATUL IDEAL: – Studii superioare; – Minim 1 an experienta in domeniu; – Limba Engleza- nivel mediu sau avansat.

RESPONSABILITATI / BENEFICII: – Oferirea de informatii si solutii corecte si complete utilizatorilor, referitoare la serviciile site-urilor: www.sentimente.ro, www.acasa.ro, www.comunicatedepresa.ro, www.colegiimei.ro, www.zodii.ro etc; – Acordarea de asistenta si consiliere clientilor in utilizarea serviciilor; – Inregistrarea si rezolvarea solicitarilor clientilor prin mijloace specifice; – Procesarea de modificari in profilul clientilor, in conformitate cu procedurile in vigoare.
Beneficii: – Oportunitati reale de dezvoltare personala si profesionala alaturi de o echipa tanara; – Pachet salarial motivant; – Cursuri periodice din domenii: business developement/marketing online/ publicitate/ comunicare; – Acces gratuit sala/fitness.

DESCRIEREA COMPANIEI:
Compania Machteam Soft, unul dintre cei mai importanti jucatori din internetul romanesc, face parte din grupul american de investitii New Century Holdings, cu sediul central in New York si care desfasoara operatiuni in intreaga lume. New Century Holdings este prezent pe piata romaneasca inca din 1994 si detine participatii la peste 300 de companii romanesti din diverse domenii de activitate: grupul Vel Pitar, Libra Bank, etc.
Machteam Soft recunoaste ca angajatii sunt motorul succesului sau si, de aceea, are o echipa de peste 80 de profesionisti a caror performanta este recompensata prin oportunitatea de a imparti realizarile companiei.
Cautam oameni pasionati, motivati, cu o puternica dorinta de autodezvoltare si care vor sa accelereze trendul crescator al proiectelor noastre.
Daca iti doresti ca realizarile tale sa ajunga la cei 3.5 milioane de utilizatori romani care viziteaza in fiecare luna site-urile noastre, esti persoana potrivita pentru noi.

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[Full-time] Business Sales Executive la Machteam Soft

2011-10-17 15:49:22

Localitate: Bucureşti
URL: http://www.machteamsoft.ro

Descriere:

CANDIDATUL IDEAL:

Activitatea presupune vinderea de pachete/abonamente pe www.comunicatedepresa.ro si www.comunicatemedia.ro.

RESPONSABILITATI / BENEFICII:
Cerinte: – Experienta in vanzari B2B; – Competenţe de comunicare cu clientii interni si externi; – Un puternic simt al obiectivelor si un bun negociator; – Hotarare, abilitati excelente de organizare, capacitatea de a avea initiativa; – Spirit de echipa, ambitios, fluenta in exprimare, valori si principii morale solide;

Responsabilitati: – Vanzari directe pro-active – Identificare, abordare, prezentare si contractare clienti noi; – Informarea la timp a conturilor administrate legat de servicii/pachete noi pe site-urile de media din portofoliu;

DESCRIEREA COMPANIEI:
Companie din Romania cu activitate exclusiva pe Internet, care dezvolta servicii de calitate, avand in portofoliu o gama larga de aplicatii web, ce ocupa pozitii de top in Internet . Misiunea noastra este sa implementam cele mai profesioniste servicii online in Romania, oferindu-le utilizatorilor si clientilor interni/externi toate conditiile pentru a beneficia la maxim de avantajele Internetului.

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[Full-time] contabilitate-0724201639 la Iorga Victoria

2011-10-05 03:30:12

Localitate: Bucureşti
URL: http://www.contav.net

Descriere:

ERVICII contabilitate completa,consultanta financiara si judiciara, audit, resurse umane, detalii site: http://www.contav.net Infiintare societati comerciale, puncte de lucru, schimbare sedii sociale, adaugare, modificare obiecte de activitate, prelungire mandat administrator si alte mentiuni privind statutul societatilor comerciale. tel: 0724201639, 0767653811

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